fbpx

Our website uses cookies to improve and personalize your experience. This may also include cookies from third parties like Google Analytics, YouTube, Facebook. By using this website, you consent to the use of cookies. We've updated our Privacy Policy, please click on the button beside to check our Privacy Policy.

Can't Remember your password? We can help with that.

 Here’s what you need to do:

  •  Get a camera
  •  Take a picture of your ID
  •  Take a picture of yourself holding your ID (A selfie.)
  • Attach both pictures to an email, and send it to details@coinme.com with the subject line “Forgot password
  • Give us some time. We need to verify your ID and manually change your password. This can take some time, however we will respond within 24 hours.
  • We will send you a temporary password that you can use to log in to your account.
  • Change your temporary password to something secure.

Why do we require extra verification?

  • We’re dealing with your money here, we want to take every precaution necessary to keep your money safe. Sending us a photo of your ID and a selfie with you holding your ID helps to prevent theft of accounts, and money.
  • A helpful tip: You can also associate an email address with your account and process password resets that way.