Can't Remember your password? We can help with that.
Here’s what you need to do:
- Get a camera
- Take a picture of your ID
- Take a picture of yourself holding your ID (A selfie.)
- Attach both pictures to an email, and send it to firstname.lastname@example.org with the subject line “Forgot password
- Give us some time. We need to verify your ID and manually change your password. This can take some time, however we will respond within 24 hours.
- We will send you a temporary password that you can use to log in to your account.
- Change your temporary password to something secure.
Why do we require extra verification?
- We’re dealing with your money here, we want to take every precaution necessary to keep your money safe. Sending us a photo of your ID and a selfie with you holding your ID helps to prevent theft of accounts, and money.
- A helpful tip: You can also associate an email address with your account and process password resets that way.