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Can't Remember your password? We can help with that.

 Here’s what you need to do:

  •  Get a camera
  •  Take a picture of your ID
  •  Take a picture of yourself holding your ID (A selfie.)
  • Attach both pictures to an email, and send it to details@coinme.com with the subject line “Forgot password
  • Give us some time. We need to verify your ID and manually change your password. This can take some time, however we will respond within 24 hours.
  • We will send you a temporary password that you can use to log in to your account.
  • Change your temporary password to something secure.

Why do we require extra verification?

  • We’re dealing with your money here, we want to take every precaution necessary to keep your money safe. Sending us a photo of your ID and a selfie with you holding your ID helps to prevent theft of accounts, and money.
  • A helpful tip: You can also associate an email address with your account and process password resets that way.